IMPORTANT SHIPPING UPDATE
Canada Customers: Due to the postal strike your order will be held until the strike is over. Once mailed, you will be notified via email.
EU Customers: Due to the new GPSR law that takes effect on the 13th December, we will no longer be shipping to the EU from that day onwards due to unaffordable costs to comply with regulations. We are very sorry for the inconvenience and will provide regular updates when further information is clearer in the future.
Processing Time
Orders will be processed within 3-7 business days after receiving your confirmation email. Tracking numbers will be provided via email for tracked orders.
Please note that shipping delays may occur. We thank you for your understanding.
Shipping Costs
When purchasing an item that requires tracked postage, please select the cheapest postage option for all other items. They will be posted together (tracked) using the combined postage fee.
Estimated Shipping Time
Domestic orders may take from 2 business days - 2 weeks to arrive from the postage date. International orders may take between 1 week - 3 months to arrive from the postage date. Please note these dates are estimates and shipping times may vary.
Lost/Stolen/Damaged Mail
dear miini is not responsible for lost/stolen mail once orders have been shipped out with email notification as they are out of our control. Please choose tracked mail for domestic orders if you wish to know where your order is.
If your order arrives damaged, please save the packaging materials and provide an unboxing video. We will work together towards a satisfactory resolution.
Refund Policy
All sales are final. dear miini does not accept returns, refunds, or exchanges. If your order isn't to your satisfaction, please message us through our website or through instagram dms and we will try our best to work towards a satisfactory resolution.
Incorrect Addresses/Undelivered Mail
Please double-check that you have input your address correctly at checkout. If you made a mistake after placing your order, please DM dear miini on Instagram as soon as possible with your corrected address. We cannot re-address your order once email confirmation of shipping has been sent.
If your order gets returned to us, you must pay for postage again or your items will be forfeited within 2 weeks, your order will not be eligible for refund.
Customs Fees
dear miini is not responsible for any fees that incur after shipping. You may be required to pay customs fees/taxes/VAT once your package reaches your country.